Refunds, Cancellations & Alterations

1. Made-to-order garments

Every garment is made to your personal specifications. In terms of section 42 of the Electronic Communications and Transactions Act, the 7-day cooling-off period does not apply to goods made to the consumer's specifications.

2. Deposits

Deposits are non-refundable once fabric has been ordered or work has started. The R1,500 consultation fee is non-refundable once the consultation has taken place.

3. Cancellation by you

If you cancel, we keep the amounts covering work already done and materials already bought. Any amount paid above that will be refunded.

4. Cancellation by us

If we cancel your order for any reason, you will receive a full refund of all amounts paid.

5. When refunds do not apply

• Change of mind;
• Weight or body changes after the final fitting;
• Missed fittings that prevent us from completing the garment correctly.

6. Defects

Please report any defect in workmanship or materials within 7 days of collection. In line with the Consumer Protection Act, we will repair, remake or refund. Natural variations in handcrafted work are not defects.

7. Alterations

Alterations are included free of charge up to and including your final fitting. Later alterations are quoted and charged separately.

8. How to raise a concern

Email or WhatsApp us with your order reference, a description of the issue and photos.

• Business: Nolanga Made (trading as Nolanga Made)
• Studios: Johannesburg, Gauteng, South Africa (studio visits by appointment); Durban, KwaZulu-Natal, by appointment
• Email: info@nolangamade.co.za
• Phone / WhatsApp: +27 65 702 1631

9. Refund payments

Approved refunds are paid to your original payment method within 10 business days.